Every morning when I wake up on a day I have to work my routine is pretty much the same: my alarm goes off, I hit snooze once or twice, I rub the sleep from my eyes, sit up, grab my cell phone and check my email from my phone. Focusing is sometimes difficult, but it’s an exercise that helps me wake up a little more.
This morning was no different, except when I checked my email I found a not-so-pleasant note in my inbox. The contents jarred me awake immediately.
“Auto-renewal for (virus protection package)” to the tune of $69.99. I had received some emails stating that this particular item was up for renewal, but they didn’t have my current/updated credit card information. I never responded to update that information with them because I no longer use the product. I was under the impression that if I didn’t update the info, they wouldn’t charge me, my software license key would expire, and that would be the end of it. I guess I was wrong.
So I stumble downstairs to my computer to investigate the situation on a larger screen, my eyes still blurry from a night of restful slumber.
I didn’t read it wrong. They debited my account, and it was pending in my online bank statement.
RATS! I was already running tight on money this month (as I normally do), but this amount of money meant it’s going to be more difficult for me to rob Peter to pay Paul. I find the customer service number on their site, even though I could do it online…that is, if I had the original activation code and transaction number, which I do not.
After a series of, “press this number for this, press this number for that,” I am connected to someone named “Mary” who has a decidedly Indian accent.
(I just hate it that we’ve shipped our customer service –and other industries – - outside the country, but I digress…). I explain the situation to her, and she gives me no problems when I ask for a refund. The only problem is that I will receive said refund within 5 days, and it will show up in my bank account within 30 days. This is not an optimal savings plan for me at this time. It’s a good thing I have some food in the freezer, though it looks like it may not last long enough. But, I have all the faith that the Good Lord will see me through, as He always does, and we will not go hungry.
I am not sure if I have any other automatic renewals coming for anything else in the future. I thought I had eliminated all of them until this one reared its ugly head. With more forethought I would have kept a spreadsheet with everything that auto-renewed, though typically when given the auto-renew option I turn it down, or don’t buy anything that stipulates I must choose auto-renew to purchase it in the first place. I don’t know how this one got by me. I am just fortunate I had the money in my account, or that would have been a true disaster.
I am going to do my best to think peaceful thoughts and not get worked up about it. I’ll just stare at this photo I took and forgot to upload with the rest of them yesterday:
Has something ever been charged to your bank account that took you by surprise?
What are your thoughts on shipping customer service, manufacturing, and other industries overseas?




































































































